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| Lazaris Events Schedules & Fliers |
Lazaris
Workshops Register OnLine |
Lazaris Downloads, CDs, DVDs, Tapes & Books |
Lazaris Articles & Transcripts | The Jach & Lazaris Room (a private forum) |
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| Lazaris Events Schedules & Fliers |
Lazaris
Workshops Register OnLine |
Lazaris Downloads, CDs, DVDs, Tapes & Books |
Lazaris Articles & Transcripts | The Jach & Lazaris Room (a private forum) |
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Here are answers to some Frequently
Asked Questions about our Streaming Subscription Library
(This service is not available for Macs*)
Q. What is The Lazaris Material OnLine Library?
Q. What are the system requirements?
Q. If I don't have Windows Media 11 player, how do I get it?
Q. How do I navigate this service?
Q. Why do I need a user name and password?
Q. How is my personal information kept secure?
Q. How much does a membership to the Lazaris Material OnLine Library cost?
Q. Does streaming take up hard drive space?
Q. What should I do if I forget my username or password for my streaming subscription?
Q. Do I need a credit card to sign up for the Lazaris Material OnLine Library?
Q. Is there a limit to how much I can listen to?
Q. Do I need a broadband Internet connection?
Q. Is The Lazaris Material OnLine Library available outside the U.S.?
Q. Where do I go to subscribe to The Lazaris Material OnLine Library?
Q. What do I do if I want to cancel my membership?
Q. What is your refund policy?
Q. Can I use a Mac with our Streaming/Download Services?
Q. What are the system requirements for streaming from the Lazaris Online Library?
A. For the highest quality streaming performance of The Lazaris Material OnLine Library we suggest the following:
A PC with Windows XP and up with Windows Media Player installed (preferably version 11). The streaming service works only with Windows. *You can install Windows on your Mac with "Boot Camp" or "Parrell Desktops" or other software that allows a Mac user to load Windows on their computer.Microsoft Internet Explorer 6.0 or higher
Pentium II/350 MHz equivalent or better
64 MB of RAM minimum
250 MB available hard disk space
16-bit display recommended, 256 color display required
Broadband/128+ kbps Internet connection recommended, active Internet connection required
1024 x 768 display resolution recommended, 800 x 600 required
Sound card
Speakers or headphones
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Q. If I don't have Windows Media Player 11 for the streaming service, how do I get it?
A. Microsoft supplies Windows Media Player 11 for Windows PCs free of charge. To download this program, you can use this link:
Windows Media 11 for PC
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Q. How do I navigate the streaming subscription service?
You go to the listing of titles in our online shopping cart or click here. Click the title you want from the list, and then click on the "stream broadband" or "stream dial-up" button depending on which kind of Internet connection you have. When you click one of these buttons for the first time, you will be brought to a page where you will need to fill out payment information on a secure server. This payment information will be your monthly subscription setup. You will enter basic personal information such as you name and email address, and you will create a username and password for your account. This user name and password will only be used for your streaming account and is not associated with any other accounts you have with Concept: Synergy. Credit card information is required for billing purposes. As stated in our privacy policy, we do not share this information with third parties. Once you set this account up, you can stream any available title just by clicking one of the streaming buttons in the Shopping Cart for any title you want. You will only be asked to log in once a month using your name and password.
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Q. Why do I need a user name and password?
You will need a user name and password because the password ensures that only you can access your streaming account. This information is stored separately from any Forum or Shopping Cart username and password you may have.
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Q. How is my personal information kept secure?
A. Personal information for both Streaming Subscriptions is stored in an encrypted database and is behind a firewall. Only the customer care team has access to view any of your personal or billing information.
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Q. How much does a membership to the Lazaris Material OnLine Library cost?
A. It is $24.95 a month for unlimited streaming of the Lazaris Material in the Library. The unlimited streaming is automatically billed on a monthly basis. With streaming, you can listen at your computer and at any other computer that you have access to (via your notebook computer, another desktop in your home, or from an Internet cafe or other access point).
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Q. Does streaming take up hard drive space?
A. Streaming takes up hard drive space temporarily while you are listening to the audio or video stream. When you exit your media player, this space will be available for other use on your computer.
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Q. Do I need a credit card to sign up for the Lazaris Material OnLine Library?
A. Yes.
The Lazaris Material OnLine Library is a subscription service and you will need a valid Visa, Mastercard or Discover card to subscribe. If you want to change the credit card you are using for your monthly subscription, go to your account information where you can update it once you enter your name and password.
Please note that changing your credit card on file with the Concept: Synergy office will not affect the credit card you are using for the streaming subscription; if you want to change that credit card, you will need to do so online.
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Q. Is there a limit to how much I can listen to?
A. No. You can stream (listen on your computer) for as many hours as you would like every month. You can play what you want, when you want, as often as you want.
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Q. What should I do if I forget my username or password for my streaming subscription?
A. From the Sign In page, click on the link that says "Forgot your password?" You will be asked to fill in your user name and email address, and then your password will be emailed to you.
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Q. Do I need a broadband Internet connection?
A. For streaming in the Lazaris Library, you can either use a dial-up connection or a broadband connection. We have prepared two sets of audio files, one best-suited for broadband and another best-suited for dial-up. With broadband you will hear a higher-quality recording (64kps) with less potential interruptions (due to Internet traffic). With your dial-up connection you will get the 20kps files and for the most part you should have a very good listening experience.
We recommend using a broadband connection with The Lazaris Material OnLine Library to get a quality listening experience without interruptions. Dial-up members can use our service and listen at 20Kbps, but may experience listening interruptions due to Internet congestion and the limits of lower speeds with narrowband connections.
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Q. Is The Lazaris Material OnLine Library available outside the U.S.?
A. Yes. It is available worldwide.
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Q. Where do I go to subscribe to the streaming Lazaris Material OnLine Library?
A. By selecting a title from the list and clicking one of the Streaming buttons, you will go to the Login page. Click where new user is indicated and register for your account. Link back to Streaming Home Page where you can select any title to get yourself started.
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Q. For my streaming subscription what is the company name that will appear on my credit card statement for The Lazaris Material OnLine Library?
A. The name that will be on your billing statement will be SyncCast.
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Q. What do I do if I want to cancel my membership to the streaming service?
A. In order to cancel your membership, simply email us at Conceptsynergy@Lazaris.com to let us know and we will process the cancellation. You will receive a cancellation confirmation email when your account is cancelled.
You will be able to continue to access the site until the end of your current billing period. If you wish to re-activate your subscription after that, just begin streaming any title and reenter your billing information.
Q. What is your refund policy?
A. As stated in the Terms & Conditions, when a member requests cancellation, subscription fees are not refunded for the monthly billing period that is currently in cycle. However, your credit card will not be billed for the next billing cycle.
Q. Can I use a Mac with these services?
A. Our Streaming media files are not supported on the Mac operating systems. However, it will work on the new (Intel based) Macs if you are using Parallel Desktop or Boot Camp (or other software for the Mac that allows you to load Windows on your Mac) and if you have Windows installed on your Mac.
