Pay-per-View Troubleshooting Tips

1.  If you are having trouble, first of all, try rebooting your computer (shutting it off and restarting it).

2.  Try using a different browser. If you were using Internet Explorer, then try using Firefox or Safari.

3.  Are you using the high speed broadband choice for the Pay Per View?  If so, have you tried the lower speed or audio only? How did that work?  Try using the audio only to see if that works for you.

4.  Are you using a wireless connection or a cable direct connection?  If it's wireless, what happens if you plug in directly to the modem; does it improve?  This is good to check, because wireless can have a lot of interference of the frequencies even in your own home.

5. If you continue to have difficulties, please let us know as many details as possible about what is happening. For example:

• What error message are you getting?
• Are you on a Mac or a PC - how old is your computer, and do you have the most recent updates (within the last couple of years) to your software?
• What version of Windows are you using?
• Where are you located in the world?
• What sort of broadband do you have: Cable, DSL, satellite, etc.,  and who is your provider?
• Will another computer in the house work?
• Is there a faster broadband package from the ISP that is available?
• Could you give us some speed test results from your computer?  If you go to:
  
• http://www.speakeasy.net/speedtest/ and run the test, copy and paste the results in an email to us, which would help us in communication with the technical folks. For example:
  

Last Result:
Download Speed: 3846 kbps (480.8 KB/sec transfer rate)
Upload Speed: 1655 kbps (206.9 KB/sec transfer rate)


The speed test will provide important information. Sometimes if you think you have the highest broadband, your provider may have reduced your speed without your knowledge. Also, many times routers/wireless routers get slightly damaged from electrical circuits.  We've heard of problems being resolved by having someone come out and check the router or by replacing the router, which costs in the range of $50-$100. The router will work if it is damaged, but it won't work as well. Often, a new router has solved the problem. 

If these tips do not resolve the issue please contact us at:

407-876-4973

or by email at:
ConceptSynergy@lazaris.com